Please make sure all orders are in by 1.00pm, the day prior.
Free CBD Delivery
We offer a free delivery for all order over $80.00 within a 5km radius of the CBD. Deliveries between a 5 and 10km radius of the CBD are subject to a minimum of $100.00 spend and a $30.00 delivery fee.
Trading times
Monday to Friday - 5 days a week 7.00am to 5.30pm. Weekend delivery times and fees are available upon application.
GST & ABN
The prices quoted are inclusive of all applicable GST charges.
Cafecco Pty Ltd Trading As Ecco Catering ABN 77 073 685 476
Order Alterations
We always try to accommodate changes in catering quantities. Final numbers and large changes should be lodged by 2.00pm the day prior to the order.
Last minute / same day orders
Our team is available to assist you and will make every effort to provide catering for last minute orders. Leave it to us and we can see what we can do.
Cancellations
We require 24 hour notice on cancellations. Cancellations fees will be incurred if an order is cancelled within 24 hours and costs were incurred through labour, ordered stock and/or food preparation; incurred costs of up 100% of the order.
Cancellations must be received by:
- Up to 10 people: 2 business days prior to delivery date
- 10 to 39 people: 4 business days prior to the delivery date
- 40 to 79 people: 7 business days prior to the delivery date
- 80 or more: 15 days prior to the delivery date.
Pricing Fluctuations
Ecco Catering reserves the right to alter or adapt menus, pricing and services. All prices are inclusive of GST.
Payment
Payment is due within 7 days of delivery of your catering order. We accept the following payments: cheque, EFT, Visa, MasterCard & AMEX (1.5% surcharge applies on all credit card transactions).
For first time customers we require credit card details for all orders. A 50% deposit payable on confirmation, 50% to be made within 7 business days post event. We require credit card details for holding purposes.
Last minute / same day orders
Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders. Leave it to us and we can see what we can do.
Refund
If you have any problems with any of your order please notify us immediately. We pride ourselves on the quality of our products and offer a guarantee to customers who have; received an incorrect product, the order order has not been delivered, incorrect items were delivered or you have received products that you are not satisfied with, we will ensure a refund or credit note for said item/s.
Requests for refunds must be made to us in writing via email [email protected] within forty eight (48) hours of the delivery being made. Any claims after this time will not be accepted.
Where agreed upon, refunds will be processed with 7-10 business day from the delivery being made.
